Refund policy

Last updated: 3 October 2026

Your 14-day right to change your mind

If you buy as a consumer, you can cancel your order and return any item within 14 days without giving a reason. The 14 days start on the day you, or someone you name, receive the item. If your order arrives in several parcels, they start on the day the last parcel arrives.

How to ask for a return

  1. Send us a message through our contact page within the 14 days. Give your order number and say which items you want to return. You can also use the form at the bottom of this page, but you do not have to.
  2. We reply with the return address and instructions.
  3. Send the items back within 14 days of telling us you are returning them.

Return postage

You pay the cost of sending the items back. If the item is faulty, damaged or not what you ordered, we pay it.

Condition of returned items

You may open and examine an item as you would in a shop. If it has been used beyond that and has lost value as a result, we may reduce the refund by that loss in value.

Refunds

We refund the price of the returned items and the standard delivery charge you paid for them. We pay the refund within 14 days of the day you told us you are cancelling, using the payment method you paid with. We may wait until the items are back with us or until you send proof that you posted them, whichever comes first.

Faulty, damaged or wrong items

Tell us through our contact page and attach a photo if you can. You will get a repair, a replacement or a refund at no cost to you.

Under EU consumer law, every item has a legal guarantee of two years from delivery. This return policy does not limit that guarantee.

Cancellation form

You can copy this text into a message to us:

To ChristmasAdvents: I hereby give notice that I cancel my contract of sale of the following goods: [items]. Ordered on [date], received on [date]. Order number: [number]. Name: [your name]. Address: [your address]. Date: [today's date].